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elkid
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Joined: 18 Nov 2002
Posts: 8353
Location: hiding out in Philly
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 Posted: 11/30/04 - 11:57 Post subject: "but we didn't order M&Ms"
So said one of my customers to my boss during our conference call this morning. Apparently two orders for M&Ms showed up on their billing statements and nursing forms for 3 separate facilities, mixed in with the regular Rx orders. My boss asks me why I ordered these, as they were ordered by the training account ID. I said it wasn't me, as I hadn't dialed into their system in months. I drill into the orders and see our department idiot ordered these as examples and never cancelled them. GOOD WORK! Not a simple mistake; she does this all the time. Bet those people would've liked M&Ms instead of Furosemide.
What big errors do people in your organization constantly make regardless of how many times they're alerted to the error?
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cherylpf
crazy cat lady
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Joined: 14 May 2002
Posts: 17305
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Posted: 11/30/04 - 12:04 Post subject:
The way we bill our clients...sometimes its like a roll of the dice. I generate our invoices, but I don't talk to the clients, so if Client A wants to be charged only on every 2nd Tuesday that falls on a full moon (and some VP approved this), I don't know this until he calls back screaming. Clearly, the right hand and left hand don't talk in my firm.
Also, the way we address our clients and their brokers...my favorite this week: confusing morgan stanley with morgan keegan, to a morgan stanley broker, in writing. ouch. This isn't hard people, you are addressing a person who works in the morgan stanley building...my money is he doesn't work for merrill lynch....
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HighHeat
Big Daddy
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Joined: 30 May 2004
Posts: 6682
Location: Out of the frying pan, and into the fire.
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Posted: 11/30/04 - 12:09 Post subject:
We are a department that is relied upon not only for our account, but for our corporate. We report our account's performance metrics, and we've put systems into place that are replicated throughout many other accounts. Errors in our reporting are absolutely, and completely, unacceptable.
It got so bad with one guy, that no matter how many times we told, showed, documented or harrassed him, we ultimately had to take him off reporting entirely.
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cherylpf
crazy cat lady
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Joined: 14 May 2002
Posts: 17305
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Posted: 11/30/04 - 12:13 Post subject:
| HighHeat wrote: | We are a department that is relied upon not only for our account, but for our corporate. We report our account's performance metrics, and we've put systems into place that are replicated throughout many other accounts. Errors in our reporting are absolutely, and completely, unacceptable.
It got so bad with one guy, that no matter how many times we told, showed, documented or harrassed him, we ultimately had to take him off reporting entirely. |
Hey! I think we hired that guy and put him solely in charge of all our reporting!! 
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MastrBrewr
Saccharomyces cerevisiae
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Joined: 24 Sep 2003
Posts: 6974
Location: outside
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Posted: 11/30/04 - 12:13 Post subject:
We have one analyst that constantly miscalculates the number of bonus-eligible teachers and staff in our largest school system. This system happens to be the only one that pays employees 2x a month, so their data has to be treated differently than the other 114 school systems.
This guy has overstated the figures by about $150-300k the last 3 years. We caught the error the last two times, but the first time it was a huge mess.
Needless to say his work gets triple checked now.
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airehead
Oompa Loofah
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Joined: 12 Nov 2002
Posts: 18788
Location: Between here and eternity...
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Posted: 11/30/04 - 12:16 Post subject:
| MastrBrewr wrote: | We have one analyst that constantly miscalculates the number of bonus-eligible teachers and staff in our largest school system. This system happens to be the only one that pays employees 2x a month, so their data has to be treated differently than the other 114 school systems.
This guy has overstated the figures by about $150-300k the last 3 years. We caught the error the last two times, but the first time it was a huge mess.
Needless to say his work gets triple checked now. |
It's amazing this man still has a job in that field.
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HighHeat
Big Daddy
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Joined: 30 May 2004
Posts: 6682
Location: Out of the frying pan, and into the fire.
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Posted: 11/30/04 - 12:19 Post subject:
| cherylpf wrote: |
Hey! I think we hired that guy and put him solely in charge of all our reporting!! |
I would say that you did, but he still works here in another capacity
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MastrBrewr
Saccharomyces cerevisiae
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Joined: 24 Sep 2003
Posts: 6974
Location: outside
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Posted: 11/30/04 - 12:26 Post subject:
| airehead wrote: |
It's amazing this man still has a job in that field. |
Gov't employee. Technically we probably have the documentation to let him go, but when his drinking buddy is our boss' boss, we're stuck with him. The sad part is that he is a great analyst, he just doesn't give a sh!t anymore.
Also our dept. has a "avoid confrontation & hurt feelings at all costs" mentality. People don't do their job and don't get fired because others don't like to ruffle feathers (and bosses have been sued frivolously more times than I can count).
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marathonrnr262
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Joined: 14 May 2002
Posts: 1885
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Posted: 11/30/04 - 12:31 Post subject:
Most of them show up. That in itself is the biggest problem.
Sheldon
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akern
Member
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Joined: 31 May 2002
Posts: 17149
Location: CTU
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Posted: 11/30/04 - 12:47 Post subject:
I'd have to say 90% of our sales staff has no idea what they are selling, how it works, or what it takes to make it. Therefore they constantly sell things that are mathmatically impossible to make or something that just won't work for what the customer intends to use it for. Of course they have the dumbest people getting these orders started so by the time it gets to our department and we figure out it won't work, the customer is PO'd cause they were promised this order 2 days ago and now it don't work!!??
Example: All they wanted was a circle. Should be simple enough right??
Well they wanted it to measure 3 inches across and 3.125 inches around.  Then you have to spend half a day trying to explain to someone why this isn't right. 
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