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alyson98
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Joined: 26 May 2004
Posts: 1602
Location: Down East
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 Posted: 09/28/04 - 11:05 Post subject: Customer Service Complaints
I just got off the phone with a restaurant 'manager' that refused to help me. I authorized a specific amount to be charged on my card and just found out that a higher amount was actually processed. He told me I could call their corporate headquarters and have them resolve it. I said, "No, you can call the corporate headquarters and resolve it. I didn't screw up, your employee did!" He got his panties in a bundle because I'm actually making him fix the problem. I tell you, customer service is just out of control and going down the drain quickly! 
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andydp
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Joined: 23 Sep 2003
Posts: 8122
Location: Upstate NY near Albany
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Posted: 09/28/04 - 11:08 Post subject:
Did you have the lower amount in writing ? If so, charging a higher amount is called "fraud". You might want to remind the manager of that...
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alyson98
Member
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Joined: 26 May 2004
Posts: 1602
Location: Down East
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Posted: 09/28/04 - 11:13 Post subject:
I was very polite. Trying not to start throwing those words around until we actually get a copy of the receipt from the 'corporate office'. You never know, maybe I was whacked out that night and gave the guy a 50% tip.  
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cherylpf
crazy cat lady
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Joined: 14 May 2002
Posts: 17305
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Posted: 09/28/04 - 11:13 Post subject:
| andydp wrote: | | Did you have the lower amount in writing ? If so, charging a higher amount is called "fraud". You might want to remind the manager of that... |
 your credit card will definitely get your back on this.
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purple hayes
Frightened Inmate #2
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Joined: 14 May 2002
Posts: 14462
Location: ON YOUR LEFT!
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Posted: 09/28/04 - 11:15 Post subject:
Did they super size without your permission?
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jrjo
Gone Fishin
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Joined: 15 May 2002
Posts: 16451
Location: Lake Wobegon, MN
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Posted: 09/28/04 - 11:18 Post subject:
| alyson98 wrote: | | You never know, maybe I was whacked out that night... |
You don't remember? 
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alyson98
Member
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Joined: 26 May 2004
Posts: 1602
Location: Down East
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Posted: 09/28/04 - 11:20 Post subject:
| jrjo wrote: |
You don't remember? |
I do remember. I've probably only given a 50% tip once or twice in my lifetime. It was fantastic service, which I believe in tipping well for. But this place is a dump, and I wasn't even flirting with the waiter. No way he got 50%! It was a joke.
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akern
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Joined: 31 May 2002
Posts: 17149
Location: CTU
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Posted: 09/28/04 - 11:22 Post subject:
That just happened to me at Ponderosa!! We have a receipt where the total is 28 dollars and something cents and I noticed the charge on the internet was 32 something.  WTF?
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jrjo
Gone Fishin
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Joined: 15 May 2002
Posts: 16451
Location: Lake Wobegon, MN
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Posted: 09/28/04 - 11:22 Post subject:
Just pullin' yer chain... 
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Dancinghomer
Oklahomer
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Joined: 01 Jun 2003
Posts: 490
Location: Springfield, USA
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Posted: 09/28/04 - 11:22 Post subject:
| alyson98 wrote: |
and I wasn't even flirting with the waiter. No way he got 50%! |
I'm sorry Alyson. The check is in the mail.
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alyson98
Member
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Joined: 26 May 2004
Posts: 1602
Location: Down East
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Posted: 09/28/04 - 11:23 Post subject:
| akern wrote: | | That just happened to me at Ponderosa!! We have a receipt where the total is 28 dollars and something cents and I noticed the charge on the internet was 32 something. WTF? |
Did you call in about it? Or just let it slide?
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purple hayes
Frightened Inmate #2
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Joined: 14 May 2002
Posts: 14462
Location: ON YOUR LEFT!
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Posted: 09/28/04 - 11:32 Post subject:
| akern wrote: | | That just happened to me at Ponderosa!! We have a receipt where the total is 28 dollars and something cents and I noticed the charge on the internet was 32 something. WTF? |
Did you steal the silverware off the table?
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Gogirlgo
Member
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Joined: 25 Jul 2002
Posts: 4777
Location: No deal, stalker.
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Posted: 09/28/04 - 11:35 Post subject:
This happens all the time. I use my debit card for meals, I write down (theoretically, unless Rex is reading this, in which case it's actually) the amount, then I notice the bank holds my account for something close to it but a few dollars more.
Frankly, I wonder if it isn't somehow connected to the restaurant's way of squaring tips with the IRS.
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JACKED UP
PRESIDENT
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Joined: 06 Jun 2003
Posts: 21238
Location: www.johnnydu.com
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Posted: 09/28/04 - 11:39 Post subject:
This thread is crackin' me up, too funny.
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akern
Member
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Joined: 31 May 2002
Posts: 17149
Location: CTU
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Posted: 09/28/04 - 11:40 Post subject:
| alyson98 wrote: |
Did you call in about it? Or just let it slide? |
I haven't done anything yet. I was thinking of taking my statement and receipt to the store and try to get a free meal out of them.
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