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Floridaboiler
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Joined: 18 May 2002
Posts: 11322
Location: Jacksonville, Florida
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 Posted: 07/04/04 - 18:00 Post subject: Computer Help
Anyone know how to delete a program when it says access denied. My dad called yesterday and he found some apparent spyware on his computer and he when he tries to use the add/remove program that doesn't seem to do it. He then tried to delete the whole folder in question and he gets a permissions error.
Any ideas?
Thanks,
Eric
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Cappy
Excelent
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Joined: 16 May 2002
Posts: 27368
Location: Spreadsheetylvania
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Posted: 07/04/04 - 18:21 Post subject:
Have him download
Spybot or Adware from Download.Com
The will usually do the trick. I have Spybot and I run at least once a week.
That should take care of the problem
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bonobo
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Joined: 01 Jan 2003
Posts: 742
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Posted: 07/05/04 - 00:13 Post subject:
| Cappy wrote: | Have him download
Spybot or Adware from Download.Com
The will usually do the trick. I have Spybot and I run at least once a week.
That should take care of the problem |
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Floridaboiler
POTFH
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Joined: 18 May 2002
Posts: 11322
Location: Jacksonville, Florida
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Posted: 07/05/04 - 07:54 Post subject:
I thought he said he was using a spyware removal tool but maybe I am wrong. I will send him those 2 ideas, Thanks.
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kristin31
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Joined: 15 May 2002
Posts: 8045
Location: Caught in the crossfire of childhood and stardom
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Posted: 07/05/04 - 08:54 Post subject:
Which OS is he using? He may need to set himself up as an administrator on the system if he is using XP. Seems unlikely, but it's possible.
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shelee
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Joined: 23 Oct 2002
Posts: 2409
Location: IN
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Posted: 07/05/04 - 11:53 Post subject:
malware infections are heinous. My computer keeps getting reinfected. I post a log here after running hijackthis: http://forums.tomcoyote.com/index.php and a techie
The techie then tells me what to delete. Unfortunately, there are several programs that when deleting temporary files will not let me delete them. I ran adaware 6.0 and there were 161 problems.  Anyway, maybe he could try what the others suggested and if not, have hiim download hijackthis, scan, and then copy log and post on the technical help forum I'm using. I wish him luck as this is incredibly annoying. 
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purple hayes
Frightened Inmate #2
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Joined: 14 May 2002
Posts: 14462
Location: ON YOUR LEFT!
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Posted: 07/05/04 - 16:15 Post subject:
Click on Start > Run > type in MSCONFIG and hit OK.
Click on the Startup tab and then uncheck everything that looks stupid. Click OK and then restart your computer.
NOW go in and try to delete those pesky files.
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Floridaboiler
POTFH
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Joined: 18 May 2002
Posts: 11322
Location: Jacksonville, Florida
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Posted: 07/06/04 - 05:30 Post subject:
Well my dad downloaded Spybot and that cleared it all up. I thought he was already using one of those but I guess not so Thanks for the ideas everyone.
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